What Services are Offered By 3S Design?

3S Design — Your Primary IT Partner

3S Design is your dedicated point of contact for all IT support, cybersecurity, and software needs. Our goal is to provide reliable, proactive service across infrastructure, Microsoft 365, and custom systems. If a request falls outside our direct scope (e.g., third-party vendor systems or hosted platforms), we’ll coordinate on your behalf to ensure proper resolution.

? Services We Provide

Workstation & Hardware Support

• Diagnosis and repair of PC, laptop, and peripheral hardware issues.

• Replacement and lifecycle management for computers, monitors, printers, and accessories.

• Recommendations and procurement assistance for approved business-class hardware.

Microsoft 365 & Cloud Administration

• Full Microsoft 365 tenant management, including user onboarding/offboarding and licensing.

• Configuration and support for Exchange Online, Teams, SharePoint, and OneDrive.

• Security hardening via MFA, conditional access, and Intune device management.

• Integration with Microsoft Defender, Purview, and compliance controls.

Network & Infrastructure

• Firewall, Wi-Fi, and switch management.

• Remote access and VPN setup.

• Backup configuration and testing (MSP360, Backblaze, etc.).

• Server maintenance and cloud migration support.

General IT Support

• Centralized helpdesk for all IT questions and incidents.

• Coordination with outside vendors when issues overlap (e.g., ISPs, phone systems, or line-of-business apps).

• Documentation and escalation tracking to ensure timely resolution.

Software & Development

• Custom software solutions, portals, and automation for internal workflows.

• Ongoing maintenance for systems like Customer360, Care Tasks, and Equipment Management.

• API integrations with QuickBooks, Microsoft 365, and other business tools.